Windows hello not working windows 11 after update. When will Microsoft fix this problem.

Windows hello not working windows 11 after update Funny thing is, that with the latest levono driver my integrated AND external camera is not working. Everything else with the camera works. I know this has been difficult for you, Rest assured, I'm going to do my best to help you. 11. Press the Jan 14, 2020 · With the Windows Hello fingerprint sign-in not working, you’ll need to revert to using your password or PIN to login and check for Windows Updates manually. of 2023. Here is what it looks like when it is not working: Feb 24, 2025 · I recently re-installed my Windows 11 PC. Apr 17, 2024 · Poor updates – Another reason your Windows 11 fingerprint sensor might not work is poor hardware and software updates. Sep 27, 2022 · Next, follow the on-screen prompts to complete the uninstallation of the latest Windows Update that was installed on your Windows 11 PC. com/windows-hello-not-working-in-wi Mar 20, 2025 · To download and install the latest Windows Updates in Windows 11, Windows 10, or Windows 8 (8. Windows Hello works as Hey, I updated my Yoga C930 to Windows 11 yesterday and I no longer have the option to use the fingerprint reader to unlock it (settings app says it couldn't find a fingerprint reader compatible with Windows Hello). Dec 29, 2024 · Reset Windows Hello PIN for Each User. To fix the Windows 11 Hello Face not working issue, press the Windows key + X and select Device Manager. Dec 1, 2024 · Windows 11 Download. I have a Lenovo Legion 7i Gen 9 with Windows 11, and roughly 90% of the time, when I wake the laptop from a hibernate or sleep state, Windows Hello (fingerprint) won't work. After the roll back to 23H2, my camera restarted to work like a charm. In the Settings/Accounts/Sign-in options/ window under Facial recognition (Windows Hello) it says, "This option is currently unavailable". Dec 5, 2023 · If your fingerprint scanner is not working after updating to Windows 11, you can try the following steps to troubleshoot and resolve the issue. . It says that Windows 11 does not recognize my PIN. Opening the Windows Update screen on Windows 11 Nov 15, 2022 · Hi - I am currently aware of the issues with FIDO2 security logon after updating to Windows 11 22H2. Sometimes, updates can fix underlying issues. While the main cause for your Windows Hello to stop working or not install properly is Windows updates, there are some other possible reasons Nov 11, 2021 · Method 2 : Install Windows Update. Open File explorer and Navigate to C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\ 2. (3) If nothing works, do a fresh install of Windows 11. after updating to 22H2 I noticed that the fingerprint reader always doesn't work when first waking up the laptop after the last shutdown. dat” files from the folder in step 2. The MSI is starting Mar 27, 2022 · Hello, I've just installed Windows 11 build 22581 from the Windows Insider Beta channel last night. Change the PIN after logging in password. Here is a rundown of some of the most probable troubleshooting methods for resolving the fingerprint not working in the Windows 11 issue. The ESS in these versions of Windows only supports a USB connected Infrared (IR) camera. For executing Windows update and drivers update, here you can learn more about: How to execute Windows Update. Restart your computer and as soon as the Windows logo appears, press and hold the power button to force a shutdown. The face ID does not work, and requires a PIN. Check for Additional Updates: Specifically, check for updates in the 'Optional updates' section in Windows Update. Jul 23, 2021 · If you installed the latest Windows 11 Insider Preview, your Windows Hello face recognition may report back an error that "something went wrong. Now I installed the feature again. I rolled back the driver but that didn't work. Select Check for updates and install the available updates. Aug 27, 2024 · Windows Hello Facial Recognition has quit working sometime after installing 2 Windows Updates on 8/14/2024: 2024-08 Cumulative Update for Windows 11 Version 23H2 for x64-based Systems (KB5041585) 2024-08 Cumulative Update for . It has been automatically solved after I restarted couple of times. Settings(Win+I) > Windows update > Check for Windows update. After it updated to that, it then went straight to updating the Bios. UPDATE: I found the old driver version on lenovo's site: Jan 10, 2025 · Occasionally, bugs that affect Windows Hello are resolved through Windows updates. The first 2 I had already tried, but the second one, the only compatible hardware was apparently the one I am currently using, which does not work. Inside the window that just appeared, type ‘ms-settings:windowsupdate’ inside the text box and press Enter to open up the Windows Update tab of the Settings app. My fingerprint reader and camera did not appear However, in the past week Windows had several updates that i downloaded and installed including February 2022 Cumulative Update (#KB5010386) and January 2022 Cumulative Update Preview for NET Framework 3,5 & 4. I am on 24H2 with latest updates. Before the update windows was unlocking after the face rec no request for the pin. I hope this helps you solve the problem with adding a new fingerprint on Windows 11. The option to add a finger or remove the fingerprint are greyed out and not clickable. Tips for Surface Laptop Go and Fingerprint recognition (Windows Hello) Some Surface Laptop Go models have a Fingerprint Power Button, so you can sign in to your Windows 11 PC using Fingerprint recognition (Windows Hello). On Windows 11 Oct 5, 2024 · Hi Arun, thanks for reaching out. It is Dell inspiron 13-5378. My machine is currently running build 22621. Back to top After upgrading to Windows 11 the fingerprint biometric stopped working, even after reinstalling the driver. **Make sure Windows Update and Background Intelligent Transfer services are available and running. Download Windows 11. " Don't worry, it's a known issue, and Oct 2, 2024 · The main issue I think with PCI drivers is that this relates to an internal WiFi5 card that I am not using as I have an external WiFi 6 device. Please try the following methods below. Now, let’s dive into the steps to fix Windows Hello face recognition not working in Windows 11. When this issue occurs, mouse and keyboard input become unresponsive within the session, requiring users Oct 6, 2024 · Select Windows biometric services from the left column. Step 2: Perform a System Restore Aug 27, 2024 · When I first installed the camera everything worked. Mar 31, 2023 · To do this, go to Settings > Accounts > Sign-in options > Windows Hello Fingerprint > Advanced Options > Clear Fingerprint Data. Details: Signing in using Windows Hello might not work as expected after upgrading to Windows 11, version 22H2 on devices using Windows Hello Enhanced Sign-in Security. Click "Accept" to accept the user license terms. Apr 8, 2023 · Windows 11 Pro - Fresh installation with all updates (10. What causes Windows Hello to stop working? Most of Windows 10 errors can be associated with multiple different causes. Restart your computer afterward. Ensure your operating system is up to date: Go to Settings > Windows Update. Go to Settings > Accounts > Sign-in options. Feb 19, 2024 · How to use EZ Flash to update the BIOS version. 493. 22621 Build 22621)HAL 10. Aug 21, 2024 · These versions of the Windows operating system do not support (Enhanced Sign-In Security) ESS on a MIPI Camera. Sep 27, 2022 · To install the latest available Windows 11 build on your PC, follow the instructions below: Press Windows key + R key to open up a Run box. Nov 24, 2022 · Sumit, Hello, Microsoft advised following the issue being raised after the 22H2 release to just use the PIN, until addressed. The fingerprint reader was working fine at first, but now it appears to not be working with windows hello. After update KB5048685 Windows Hello stopped working. Right-click on it, and then select “ Start” from the list that appears. I am using WIN 11 OS Build 22631. 819 (just updated with KB5019980 11. With Drive Explorer I was able to remove all camera drivers installed by Lenovo. Oct 21, 2024 · Dell Qualcomm laptop users may experience that Window Hello Facial recognition fails to log in to windows 11 and prompts Something went wrong, please sign in with your pin. 23): Dec 11, 2019 · Fixes For Windows Hello Fingerprint Not Working In Windows 10. Open the above link and select “Download Now” under “Create a Windows 11 Installation” and open this tool. Mar 30, 2023 · Unfortunately, some users experiencing Windows Hello not working or Windows Hello Face Recognition stopped working after Windows 10 update. It worked just fine before on Windows 10. I have tried every single combination of PIN I have ever had but it says it is incorrect. The camera actually works properly. Jul 11, 2023 · Step 2. Sep 25, 2024 · I have installed "2024-10 Cumulative Update for Windows 11 Version 24H2 for x64-based Systems (KB5044284)" on my laptop and it indeed includes a new certificate, valid through Nov. Also ,Right click on Properties and set its startup type to Automatic and click on Start. Dec 16, 2024 · PIN, face ID not working after windows 11 update. Once signed in, go to Settings > Update & Security > Windows Update Dec 19, 2024 · Under Windows Hello Fingerprint, make sure it is enabled. Jun 25, 2023 · Check for Windows updates. I'll be happy to help you out today, my timezone is UTC +8. My name is Bernard a Windows fan like you. Before I re-installed Windows, Hello (face) was working fine. To solve the issue, you need to make your computer go back to the previous build when your Windows PIN still works normally. But I still can't use thew Windows Hello feature. Just curious. But after I re-installed Windows 11 Pro it is not allowing me to add a fingerprint. 1 for Windows 11, version 23H2 for x64 (KB5042099) May 6, 2024 · About a month ago I started my pc for the day as normal and my PIN didn't work. It has an IR camera. Even after reinstalling windows, I am unable to… Dec 18, 2023 · Workarounds–. Click Remove to delete the existing PIN. Again i must emphasize that once i can login to windows, there are no issues with the camera. I have looked up previous forums as this is a fairly common issue. Oct 23, 2022 · Let me help you solve the problem that the taskbar doesn't work after the update. Instead it told me to log in with my Microsoft password. When I was on Windows 10, it worked perfectly fine. Date: September 30, 2022. Jan 14, 2025 · I have been using my fingerprint sensor without any issues. After rebooting, check if the problem is solved or not. Now my finger scanner doesn't work. Jan 21, 2025 · After installing Windows 11, version 24H2, certain devices might experience problems using the integrated camera in scenarios where object or face detection features are enabled. I spent 4 hours with a Windows specialist on line and he never got it to work. To learn more about Windows Hello and other such tools, go to our Windows 10 Hub. May 2, 2023 · My Mi-notebook ultra fingerprint reader is not working after the update. Settings says We couldn't find a fingerprint scanner compatible with Windows Hello Fingerprint. Reset Windows Hello (if necessary) If none of the above works, try resetting Windows Hello: Go to Settings > Accounts > Sign-in options. Jun 26, 2023 · System updates: Sometimes, Windows 11 updates can introduce bugs or compatibility issues that affect the functionality of Windows Hello. I have not been able to recover the Microsoft Account password that I initially used to install Windows 11, because it was an Outlook account that I set up only for the installation and never used again. 14th 2024, it was originally issued Nov. Oct 3, 2022 · still the same, Windows Hello not working after waking up. Thank you. 8 for Windows 11 for x64 (#KB5009469). Since then, my Logitech Brio camera stop working. Windows Hello using face, fingerprint or PIN might be affected. I’ve been struggling with this problem since upgrading to 24H2. On the third start, Windows should enter the Automatic Repair Mar 17, 2022 · I have recently updated to windows 11. Good news is that Microsoft addressed the issue already in the preview update for Windows 11 version 22H2, which it released on September 30, 2022. Aug 17, 2022 · Windows Hello Pin Setup "Something Went Wrong" When I try to open my laptop I get a message that pops up and says something along the lines of "Something went wrong and your pin isn't working" and I've always had to use my phone authenticator app to log into my laptop. Try creating the PIN again or check for system updates. 1 for Windows 11, version 23H2 for x64 (KB5045935)", "2024-11 Cumulative Update for Windows 11 Version 23H2 for x64-based Systems (KB5046633)" and so on just to name a few. Run Hardware & Devices troubleshooter. But I the main problem started when I couldn't use the windows Hello feature. Windows Hello Face may not work if “Enhanced Windows Biometric Security” BIOS setting is wrong – ThinkPad X1 Carbon Gen11/X1 Yoga Gen 8/X1 Nano Gen 3 MIPI Camera model Sep 14, 2022 · Harassment is any behavior intended to disturb or upset a person or group of people. Under Windows Update, click Check for updates or Download now. Modify Windows Hello Group Policy settings. The unfathomable working of MS software causes problems again. After this, check to see if you can set up Windows Hello Oct 11, 2022 · Devices on which Windows Hello was configured after the upgrade to Windows 11 version 22H2 or a clean installation of Windows 11, should not be affected by the issue, according to Microsoft. Try to sign into Windows using the fingerprint Oct 24, 2023 · [Windows 11] Inability to Use PIN, Facial, or Fingerprint Recognition (Windows Hello) After Upgrading to Windows 11 Last Update : 2023/10/24 17:51 (Windows Hello Oct 31, 2024 · It looks like windows hello PIN got corrupted . It is not difficult to do this. I've seen posts about this issue in Windows 10, but the fixes aren't working for me. Apr 8, 2023 · Thanks John. No frame to see. Nov 7, 2023 · We use the Logitech Cam BRIO HD (not the Stream Version), with Windows 10 HELLO, without any issues, but we have several Windows 11 Pro Systems, and on all Windows 11 Pro Systems, after the last updates, the camera is not working anymore with HELLO. It ask me for my pin code every time. The causes can vary, from errors during the update, to outdated drivers or bad registries. At this point, you can re-enroll your Windows Hello. Dec 20, 2024 · I am setting up a new elitebook. This will launch the Repair. Note: To use face recognition, you may need to first update to the newest version of Windows 10/11 using Windows Update. Inspiron 14 5000 2-in-1. Hahn - MSFT | Microsoft Community Support Apr 10, 2024 · Hi all, hoping someone can help. Since then Windows Hello facial recognition does not work' Anybody, have this same problem and a Jan 17, 2025 · My external USB camera stopped working after update 2025-01 Cumulative Update for Windows 11 Version 24H2 for x64-based Systems (KB5050009) . I can see here that you're unable to use your Windows Hello. Restart the computer, and then set up a new PIN by going Oct 7, 2024 · Page 1 of 2 - Windows Hello not working - posted in Windows 11: I have a Dell XPS-8960 desktop and an MSI GS76 Stealth laptop, both running Windows 11 Pro latest update. Navigate to below path and delete NGC folder . look for NGC folder then right click on it and select properties . Check for updates and install any pending updates. Windows 11, version 24H2 brings new features like Wi-Fi 7 support , Sudo for Windows , the ability to compress files in many formats like 7Zip and TAR Jul 23, 2024 · Its seems my windows is having issues to start the camera at boot and does not seem to be a hardware issue with the camera. Fingerprint sensor is not responsive 2 Update your drivers from the PC maker's Support Downloads webpage for your exact model. Jan 10, 2025 · My Windows Hello stopped working as well. For errors during PIN creation, sign out and sign back in, then attempt to create the PIN again. Go to Settings > Update & Security > Check for updates. Threats include any threat of violence, or harm to another. Jul 19, 2024 · Quick Tips. The MSI is starting Windows just fine, but on the Dell, today when I went to log in, the only option on the logon screen was to enter my PIN. Click the Delete button To completely remove the PIN, enter your Microsoft Account password, Once 2 days ago · Details: After installing the January 2025 Windows preview update (KB5050094), released January 21, 2025, and later updates, on Windows 11, version 24H2 devices, you might experience Remote Desktop sessions freezing shortly after connection. Encountering problems with Windows Hello in Windows 11 can be frustrating, but understanding the potential causes and applying the appropriate troubleshooting steps can lead to a Jul 22, 2023 · Hello, this is Emily. If the problem persists after you have updated BIOS/Windows packages/drivers to the date, please continue to the next chapter for Sep 19, 2021 · I am using a XPS 7590 and after a motherboard replacement, neither of Windows Hello Face and Windows Hello Fingerprint works properly. Oct 30, 2024 · It does not work either. Check for Updates: Ensure that your operating system and drivers are up to date. Once you have run the program, follow the instructions and select Windows 11 (Windows 11 for Professional or Home Edition systems) and then select the iso file and the image will begin to Mar 13, 2024 · Update Windows: Ensure your Windows is up to date. Delete your fingerprint, and register it again in Windows Hello settings. I also have uninstalled and reinstalled the driver using my laptop's manufacturer support site. 8. I tried to use my camera and it said it couldn't find a camera installed. Turn off Fast Startup. The pin works but not facial or fingerprint recognition. After which Windows Hello Face Recognition has stopped working - no RED LIGHTS Jan 16, 2025 · 1. We have tried all the troubleshooting, uninstalling and reinstalling drivers, F8, etc. Barbara Before the update this feature was working perfectly but soon after the following update, notifications are appearing and reminding to set up windows hello for my account to work correctly. This thread is locked. Identify and uninstall the most recent update installed before the issue began. Close Windows Hello and try going through the setup again". "We couldn't find a camera compatible with Windows Hello Face. Under Manage how you sign in to your device, select PIN (Windows Hello). Most methods came from windows forums. Delete the old database. Oct 22, 2024 · The 2024 update can be installed on any device already running Windows 11 version 23H2 or 22H2 and includes all features and fixes in previous cumulative updates to Windows 11, version 23H2. NET Framework 3. Sometimes, compatibility issues arising from a BIOS update can be resolved with the latest Windows updates. Basically neither fingerprint nor Windows Hello can be set up. When I reboot the machine, W11 says that the reader is not Windows Hello Dec 15, 2024 · I also tried Uninstall Updates -- it worked for the last 'Quality update', but it said that it could not restore the last 'Feature update'. Go to Settings > Update & Security > Windows Update, and check for any available updates. ) This is the message I receive at that point: Let me stress the fingerprint scanner was working perfectly up until I allowed the Win update to run yesterday. You can vote as helpful, but you cannot reply or subscribe to this thread. The same goes for Windows Hello. 5. I always update Windows to the latest updates. Clean Fingerprint Scanner Jul 17, 2022 · The Ngc folder is saved in the Windows folder and is where the PIN information is stored. Checking for Windows Updates. I tried uninstalling and reinstalling the drivers. com Feb 14, 2023 · Fingerprint not working in Windows 11? Try these ten working ways to fix Windows Hello Fingerprint recognition in any Windows 11 computer. Build: 22000. Reset fingerprint & facial recognition options. Also, you should check out some helpful information about how long Windows 11 updates take to install . ; Enter your Microsoft account’s password to sign in. Nov 11, 2024 · After the Windows update on 11 Nov 2024, my fingerprint sign-in option is not working. I will attach the System Information as requested, an I hope this will help you. After downloading and installing the updates, restart the computer. If updating Windows didn't help, proceed to the next step. I understand the issue you have, nothing to worry I am here to help, seems that there is an incompatibility with the audio driver, moreover, kindly follow the steps below for us to sort out the issue: Feb 1, 2022 · 3) Update your drivers from the PC maker's Support Downloads webpage for your exact model. Before it use to unlock with IR camera. Ever since I got my Galaxy Book2 Pro laptop (i7, 16GB) I've used the fingerprint scanner to log in to Windows 11 (Windows Hello) Now for some unknown reason, it is not working for login - the scanner still clearly works, but when I put my finger on it to login, it sa May 30, 2024 · 1. The issue occurs after rebooting or resuming from hibernation or power. Not having the possibility to use camera in your laptop is frustrating. Step 3. How can I fix this issue so I can log into my computer with this function restored without going back to windows 10 How to set up Windows Hello face login? Set up Video. If you go to Settings > Accounts > Access Work or School, do you have any work or school email address listed? If so, click on it, then click disconnect. Oct 7, 2024 · I have a Dell XPS-8960 desktop and an MSI GS76 Stealth laptop, both running Windows 11 Pro latest update. All greek to me. Windows Hello is also not recognising my face 70% of the time. This can include using the Camera app, using facial recognition sign-in options with Windows Hello, and other applications that use the integrated camera. In their infinite wisdom HP decided not to support Windows 11 on this device, so there are no further driver updates. are OK. When I visit settings, and open accounts>sign in options>windows hello pin, it says to add pin but my pin is already there and it appears on lock screen also. Open Windows Update settings. If you are unable to use Windows Hello features like facial and fing Nov 28, 2024 · Hello! I'm currently at my wits' end and I really hope someone knows how to help me. Keeping your operating system updated ensures you have the latest features and fixes. 0. This isn’t just a Windows 11 issue, by the way. Expand the Biometric devices category, and then right-click the Windows Hello Face Software Device driver and select Uninstall device. Repeat this process twice. While there check for the latest Biometrics, Chipset, BIOS, Sound, Network, USB3, Bluetooth and all other drivers to compare with the version/date installled for that device in Device Manager reached by right clicking the Start Menu. Method 3 : Remove PIN and add it again. When will Microsoft fix this problem. 1), follow these steps: In Windows, search for and open Check for updates. How to update drivers via System Update in MyASUS. May 23, 2024 · Many users have reported that Windows Hello stopped working after they updated Windows 10. Windows hello shows "We couldn't find a fingerprint scanner compatible with Windows Hello Fingerprint". 5 and 4. After the updates were completed it says "Your PIN is no longer available due to a change to the security settings on this device. After update it say ca it turn on camera. As stated, it was working fine before I reinstalled. I am unable to unlock my windows 11 computer after a windows update. Windows 11 Home . Aug 16, 2024 · After the last Windows 11 update, I can no longer use a PIN or fingerprint to access my computer. Click on Settings and follow the prompts to enroll your fingerprint. Troubleshoot problems with Windows Hello - Microsoft Support. Update or re-install the biometrics driver using the Device Manager tool on your PC. Regards, Sep 16, 2023 · Thanks for your helpful reply. Firstly, you can uninstall Windows Update, Windows+I to open System Settings, click Windows Update History, uninstall the update and see if that solves the problem. Oct 20, 2024 · Same here. Alternative login using fingerprints also fail. If your Windows PIN not working after update, you can consider that the new Windows update is the cause. My webcam works. In Windows 10, you can access from Update & Security > Windows Update > View your update history > Uninstall updates Oct 25, 2023 · 2023-10 Cumulative Update for . Under Windows Hello Fingerprint, click Delete. Regards, CK This video will show you how to fix Windows Hello not working in Windows 11. Fix Windows Hello Face Recognition Not Working in Windows 11. Jan 3, 2023 · 2) Turn off Fast Startup: Go to Settings > System > Power & Sleep > Additional Power Settings > Choose what Power buttons do > Change settings that are unavailable > uncheck Fast Startup. Before the update both were working normally. Oct 9, 2023 · previously it was on Windows 11 21H1 and even windows 10 , Windows Hello worked nicely without any problems. Feb 8, 2023 · Fix 6: Go back to a Previous Build of Windows 10/11. Also, I try to redo the windows hello set up my IR light for the camera comes on but no picture on the screen. No worries, I'll do my best to help you. Press Win + I to open the Settings app. May 7, 2022 · I have an HP envy x360 13-ag0002la Laptop and windows hello facial recognition do not work on windows 11. The fingerprint scanning capability stopped working immediately after the Win update finished. Sometimes, third-party antivirus software may interfere with Jun 25, 2019 · I had recently update my laptop and the windows hello is not working. Check for Windows updates: Check for updates. A screenshot from device manager: OEM Driver Package link: - Jan 4, 2025 · Open Windows File Explorer -> Navigate to “ C:\Windows\System32\WinBioDatabase ” -> Copy the files in this folder to another place for backup. Click on Windows Start > Go to Settings > Update and Security > Check for Updates. Feb 29, 2024 · Step 5: Reboot your computer once, although it’s not mandatory. (Windows Hello Icon does present, but the fingerprint scanner seems like being turned off) thus I had to reboot the PC each time I want to re-enable the fingerprint. If nothing works, you must check whether some underlying hardware or software issue made the fingerprint not working on Windows 11. Perform a Windows Reset. (Which, of course, does not work. However, I'm afraid the methods did not work. It was working properly with Windows 10, but does not work after I upgraded to Windows 11. Go to the Windows Update (Windows 11) page or Update and Security > Windows Update page (Windows 10) and then click the Check for updates button to let Windows 10/11 automatically download and install the correct fingerprint driver. Allow available updates to install, then restart your device when it's ready. On the list that appears, select update you want to remove, and then select Uninstall. Getting the latest driver Nov 15, 2024 · Step 1: Uninstall the Recent Update. They both show: "We couldn't find a camera/fingerprint scanner compatible with Windows Hello Face/Fingerprint. When this issue occurs, mouse and keyboard input become unresponsive within the session, requiring users to disconnect and May 25, 2022 · icacls C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\Ngc /T /Q /C /RESET 6-Run this command to rename the folder: Ren C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\Ngc Ngc. To check for Windows Updates: Go to Start > Settings > Windows Update. Jul 2, 2022 · After install you'd expedite all Windows Updates including Optional until no more are offered. Follow the on-screen prompts to complete the uninstallation. Normal cam progs like Teams etc. I cannot even follow the above conversation. The Settings in Account -> Sign In options show "This option is currently unavailable" under both Windows Hello and Fingerprint options. The camera works perfectly on my other PC (similiar setup, windows 11, all updates up to date as well). I was able to login with fingerprint reader after install, no problem. I'm running an. It says "You have reached the 10 fingerprint maximum for Feb 17, 2022 · 1. Navigate to Windows Update > View update history > Uninstall updates. If you're having trouble signing in with your fingerprint, here are a couple of things to try: For the Fingerprint Power Button Jan 2, 2025 · I had to go through the forgot PIN routine. In this video, we are going to learn how to fix Windows Hello not working on Windows 11. Now it's asking for the pin. Click On Windows Start > Settings > Click Accounts > Select Login Options > Click PIN. Windows +I Open Settings > click Windows Update > Update history> Uninstall Updates > click the 5 days ago · After installing the January 2025 Windows preview update , released January 21, 2025, and later updates, on Windows 11, version 24H2 devices, you might experience Remote Desktop sessions freezing shortly after connection. On the login screen, click the Sign-in options entry and choose the one for your login password. Read detailed guide at https://www. After installing the pending updates and restarting the computer, return to the exact Windows Update screen, click Advanced Options > Optional Updates, apply the optional updates, and restart the PC. Then import any drivers from the PC maker's Support Downloads web page for your model that are newer or branded instead of generic. After restarting your computer Mar 25, 2024 · After reseting Windows 11 after kb5053853 update I resetup Hello face rec. Re-registering my fingerprint is also not functional. SO frustrated! Please help! Sep 28, 2022 · If the problem repeats or System Restore doesn't work then check which Windows Updates were installed at Settings > Update & Security > Windows Updates > Update History, uninstall them there or System Restore again, then immediately check for and block the Updates with the Hide Updates tool explained here which I would install now so it's ready: Nov 30, 2021 · I recently got a Dell Inspiron with Windows 11 preloaded. Nov 11, 2021 · Hello ABHISHEKVINOD18, welcome to the Microsoft community, I'll be happy to help you today; I understand that you are unable to set a new PIN after updating from WIndows 11; Nov 1, 2024 · Hello, The camera for my windows Hello Face Recognition has suddenly stopped working. If this is the first time Hello Face is not working on your computer, reboot your computer. kapilarya. Any help available appreciated. I checked Windows Updates and the history shows the last update 3 weeks ago, so an overnight update didn't do this. The default Keep prompt is to Keep Everything. I removed a driver under "biometrics" in device manager as instructed on one of the answers. My Logitech Brio was configured on my computer for Windows Hello facial authentication, so I'm sure it was working just fine before the update since I use it each time I'm logging in. Oct 3, 2024 · After some of my laptop devices automatically updated to 24H2, some users have problems login in using regular methods ( fingerprint, pin, face recognition ) basically all that are managed by Windows Hello. There are several causes that make Windows Hello stop working on Windows 10 . I'm experiencing massive problems soon after installing the Microsoft Update to Windows 11, version 24H2. After installing Windows 11 facial recognition does not work. I opened two feedback reports on the Feedback Hub giving as much detail as possible. Disconnect them all one by one. Fortunately, I rolled back to 23H2 via System Recovery --> Go back feature. Should you have any questions about how to perform a specific task, please ask! Please update with your findings. It was functioning perfectly prior to this update. I hope this resolves your issue! If you have any queries, please let me know. Check if any Windows Update is pending or not. Hence, apply the following steps to resolve it quickly on your PC. Restart your device and check if the fingerprint and PIN functions are restored. Then restart the computer and see if those options are now back available. Sometimes it deos but rarely. Look for Windows Biometric Service and Windows Audio Endpoint Builder , right click on it and select Restart c. I can't seem to add Windows hello to the camera's privacy settings. After doing some digging it appears that Windows Hello has simply left the chat. I believe Jan 18, 2025 · Reset Your PC: As a last resort, if Windows Hello still does not work, consider resetting Windows. It happened recently after a windows update. 2261. 1413Gigabyte Z790 Auros Elite AX i7-12700KFNexiGo N930W Windows Hello CameraMouse Camera CM02 Windows Hello Nov 15, 2023 · If I set up Windows Hello it will work a few times then the sensor will stop working. Jul 16, 2022 · I recently updated to Windows 11. Despite its convenience, Windows Hello occasionally struggles post-update or when underlying dependencies (driver updates, BIOS changes) destabilize. old 7-When finished close the command prompt then click to return to the first screen 8-Click to continue to normal boot Dec 5, 2022 · Poor software updates ; Fix Windows Hello Fingerprint Not Working in Windows 11. I would say that about half the times it stops working, the lock screen also flashes. " Current situation: 1. 2022). If the Windows 11 fingerprint not working issue persists even after some initial checks, it is time to move on to some real troubleshooting. Your Sincerely. Nov 29, 2024 · The latest ones are "2024-11 Cumulative Update Preview for Windows 11 Version 23H2 for x64-based Systems (KB5046732)", "2024-11 Cumulative Update for . C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft. I continually received the message that it is trying to find me - it didn't say it didn't recognise me, just it couldn't find me. May 22, 2024 · I am not a Windows friendly person. If nothing works, there could be User Profile damage or Operating System Damage. When I go to sign in options it says "Require Windows Hello sign-in for Microsoft accounts" but the setup is greyed out (See Dec 15, 2024 · b. Once uninstalled, reboot your computer to see if the Windows 11 he Jan 29, 2024 · I'm Christine, a Windows user like you. This is really frustrating. Here are the specs: Camera (Update Status 4. Could you please assist me in resolving this issue? Mar 7, 2022 · Just after I reset my Lenovo Laptop as suggested by Autoupdate, I cannot log in to Windows 11. Click to set up you PIN again. Conclusion. Use another computer with good condition, to visit Download Windows 11 and click "Download Tool". 2506. When I try to reset my PIN, it is said that Windows 11 does not have utility to do so and ask permission to download it from Microsoft site. any solutions? I already installed the latest drivers from the Lenovo website. 1 for Windows 11, version 22H2 for x64 (KB5031323) updated and installed on 11-10-2023. After the update is successfully uninstalled, exit the Advanced Options menu and allow your PC to boot normally. Step 6: Open the Windows Settings app. If there is anything not clear, please do not hesitate to let me know. Enable Biometrics in Group Policy Editor. Yes Feb 6, 2022 · Hello LeoRocca, Good day! I'm John Dev a Windows user like you and I'll be happy to assist you today. Windows Hello Enhanced Sign-in Security were temporarily restricted from receiving the Windows 11, Mar 10, 2022 · Ever since updating to Windows 11 my PIN has not been working to log into my computer. If you’re prompted to create a PIN again after already having one, it may be due to security updates or changes in the system. I could determine that the camera is not working (or working) by going to Device Manager. 2023-10 Cumulative Update for Windows 11 Version 22H2 for x64-based Systems (KB5031354) updated n installed on 11-10-2023. 9. Then delete the folder named NGC. Log in to Windows with each user's account to reset their respective Windows Hello PIN. I tried to uninstall and install the hello feature from the "Optional feature". 14. Restart the biometric service. Jan 23, 2025 · To uninstall an update, I n the Settings app on your Windows device, select Windows Update > Update history > Uninstall updates. But still, it's not working. 1. It upgraded to Windows 24H2 automatically yesterday and now Windows Hello is disabled and stuck in a loop. I then updated the clock driver again but the Surface still can't find a camera. still the same outcome Dec 20, 2024 · After updating to Windows 11 24H2, my fingerprint reader, which has worked fine for years, no longer works correctly. If you see the option to View optional updates, select it to see if there are updates available for your camera. How To Fix Windows 11 Fingerprint Not Working. For Windows 10, click here: Download Windows 10. This just started happening after the most recent Microsoft update. Still not sure why Windows Hello, doesn't work under 24H2 as did under 23H2. Update System Drivers. This should be done only after backing up your data. Jan 17, 2025 · I’m experiencing an issue with my Intel RealSense F200 camera, which no longer works with Facial Recognition (Windows Hello) after updating to Windows 24H2. First, follow the path below: C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft Locate the Ngc folder and delete it, after that restart the computer and try to reconfigure the Windows Hello input methods. The most basic thing we need to learn to maintain a PC is how to keep the latest manufacturer's drivers current. " Feb 3, 2023 · Fingerprint reader not working on Windows 11: "This option is - Microsoft Community. 2. Oct 11, 2024 · You can most probably run into face recognition issues on Windows 11 due to driver incompatibility. Nov 18, 2022 · Windows 10/11 is running, so click on the Download button (not Upgrade Button) and select Run. Feb 3, 2024 · I have more info. See full list on windowsreport. After resetting it to my original PIN (3 digits and a letter) it now works again. Uninstalling that update allowed the camera to work again. Feb 19, 2023 · Hello, I'm Felipe and I'm an independent Community Expert, and I'll do my best to help you. Reinstall the biometric and camera drivers 1. While there check for the latest Chipset, BIOS, Sound, Network, USB3, Bluetooth and all other drivers to compare with the version/date installled for that device in Device Manager reached by right clicking the Start Menu. Then the Hello access stopped working. After downloading, double-clicking the tool, it will prompt "Preparation in progress", click "Next". Install updates manually. Now, when I go to set up Windows Hello (face), I get "We couldn't find a camera compatible with Windows Hello Face" under "Facial recognition (Windows Hello)". Check for pending updates in Settings - Windows Update. Jul 28, 2023 · ISSUE: Signing in Using Windows Hello might not Work after Upgrade. Nov 3, 2023 · Hello, A few colleagues and I are unable to access the camera after installing the 23H2 update. Delete all “. Step 6: Disable Conflicting Software. If you are having trouble with Windows Hello facial recognition not accessing the IR camera, here are some steps you can try to resolve the issue: Hello! I have Dell XPS 13 9300 model with fingerprint. Select Start , then select Settings > Update & Security > Windows Update > Check for updates. CAD software and Rendering, yes. Jul 18, 2024 · Ensure your Windows is up to date. I've tried various methods to get it working again; some suggested by forums and have had no such luck. But, Windows facial recognition worked just fine with Windows 10. Go to Security tab and grant yourself Full Control then delete NGC folder 4. After a reboot, Windows Hello is not working anymore but my cameras are back in business. 3. I have tried - Uninstalling the driver in device manager and rebooting, manually installing an driver, blocking driver updates in the group policy editor, turning Hello off and reconfiguring. Then open Explorer and navigate to the following path. Feb 24, 2022 · Both my husband and I have Lenovo laptops (S340-15IIL Touch Laptop (ideapad) - Type 81WW and IdeaPad 5i) and after the latest windows update our integrated cameras do not work in any apps or programs. Remove the Camera Cover Nov 21, 2024 · Errors like this highlight the delicate relationship between Windows Hello, system files, TPM, and updates. Well that is gone now and still no facial recognition. This issue usually occurs when a work or school account has been connected on the device which has some restriction due to work or school account policy and some times due to drivers issue. Oct 7, 2024 · Reason for asking: there are many reports across the internet & computer help sites of the Windows 11 24H2 (Fall Creators Update) causing problems with Windows Hello. Proceed normally answering the prompts. Today, I did a clean installation of Windows 11, but the facial say that "I don't have a compatible camera". 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